As a part of Basis Administration Services, CITAGUS offers Basis Administration support to its customers to help customers get maximum return on their ever-growing business critical applications. By managing service level agreements for our customers, our consultants take a proactive approach to software administrative support and maintenance by focusing on long-term stability, and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions. This approach, coupled with our robust service delivery mechanism with a highly optimized onsite-offshore mix allows our customers to continually reduce recurring maintenance costs. CITAGUS enables you to manage and constantly improve SAP based application landscape thus helping you in maximizing return from your IT Investment and minimizing IT Intensity.
CITAGUS Basis Service Offerings
You can determine the scope of outsourcing as per your specific needs. You can choose to outsource specific tasks or complete management of systems.
- You can opt for 24X7 services or choose support for shifts or blocks of hours.
- You have access to CITAGUS support team through multiple channels of communication.
- Toll-free access number
- Web based Help Desk software
- Email
- Most economical fixed price model.
- Ready access to local contact for coordination and issue escalation.
- Provision for onsite support, as required.
- CITAGUS will perform administration tasks encompassing all areas including:
- Systems monitoring
- SAP application management
- Change management
- Security administration
- Database administration and management
- Also get the services like archiving, ABAP/4 development, technical and functional upgrade, implementation of Enhancement Package or Functional components, custom development, etc. on as needed basis.
CITAGUS Methodology and Tools
- ASAP driven methodology - "WRUM"
- Initial assessment and service definition, Knowledge transition processes, Execution and metrics
- Tools: e.g.: HelpDesk Tools/ Defect Logging Tool/
Global Delivery Model
- Flexible delivery models ( e.g.:- 24X 7, 12X5, 8X5)
- T & M Based Services
- SLA Based High Quality, Guaranteed user Satisfaction
- Distributed delivery centers
Business Benefits and ROI
CITAGUS 's customers have successfully achieved significant benefits through CITAGUS Basis Administration Service offering:
- Reduced cost of ownership through improving the administration of day-to-day processes and management
- Improved service through adopting best practice system management tools and proactive management of applications
- Improved adoption of the SAP system by the business through the delivery of a Continuous Improvement Program
- Improved ability by providing application management specialists that can rapidly evolve the systems to meet changing business needs
CITAGUS works closely with SAP, its customer base, and the wider business community to help meet the needs of customers. In this way, CITAGUS ensures its customers get the most out of SAP's products by delivering targeted process efficiencies driven by specific business goals.
CITAGUS Basis Administration Service – Task List
Recommended daily tasks | Recommended monthly tasks |
1. Check whether the systems are up | 1. Cycle the R/3 system to defragment memory |
2. Check whether the backups finished without errors | 2. Analyze the database growth and plan for storage |
3. Check for alerts in CCMS monitors | 3. Review directory structure and need to move data files |
4. Check for hanging or stopped work processes | 4. Cleanup old logs |
5. Check system log for errors/warnings | Recommended quarterly tasks |
6. Check whether any background jobs got canceled for any reason | 1. User security overview |
7. Check the lock entry list | 2. Review SAP profile parameters |
8. Look for any failed updates | 3. Review the standard scheduled jobs |
9. Check for users logins from unknown terminals/locked users | 4. Test the backup by restoring |
10. Analyze program dumps | 5. Archive the old transport files |
11. Check for excessive swaps and buffer statistics | 6. Maintain SAPDBA and database parameter files |
12. Review Database performance | 7. Review maintenance contracts for all hardware / software |
13. Check database for space critical objects | 8. Check for usage versus licensing |
14. Check the average response times | Recommended annual tasks |
15. Check for OS level alerts | 1. Audit user security |
16. Check CPU load and memory usage | 2. Audit profiles and authorizations |
17. Review SAPDBA calendar job logs | 3. Review user roles |
18. Check archive directory status | 4. Maintain activity groups/profiles |
Recommended weekly tasks | 5. Cleanup clients in test/development systems |
1. Check database for free space | 6. Check workbench organizer settings. |
2. Monitor tablespace growth | 7. Refresh test system. |
3. Monitor total DB growth | 8. Simulate disaster recovery/failover testing |
4. Clean up Spool | Software maintenance (as needed) |
5. Clean up transport buffers | 1. Applying support packages |
6. Run TemSe consistency check | 2. Applying database patches |
7. Review security audit log | 3. Upgrading kernel |
8. Check for adequate file system space | 4. Change Management /applying notes |
9. Analyze Early Watch reports | Additional services (as needed) |
1. User Maintenance / Profiles creation and maintenance | |
2. Printer definition maintenance | |
3. Data archiving | |
4. Technical Upgrades | |
5. Server Migration |
